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Returns & Exchanges

Returns & Exchanges

 

Amazing Nikki understands that occasionally we all make spontaneous purchases that we aren’t 100% happy with. We want to make life as easy as possible for when these little shopping mishaps occur, which is why we offer a full refund or exchange within 14 days. All we ask is that the item is unworn, with your receipt and the original tags and packaging.

 If you wish to return any part of your order you can do so within 14 days of the receipt of the parcel. Please fill in the returns form which can be downloaded here - .......

 Please enter your details of your return and whether you would like a refund or an exchange item. Don’t forget to include your reason for returning the item – please see the form for the list of reasons. 

 The cost of returning items will be the customer’s responsibility, we advise that all parcels are returned using a tracked service.

 Please allow up to 7 working days for returned items to reach our warehouse and then up to 48 Hours for processing payment back onto your card or Paypal.

 Please ensure to obtain ‘proof of postage'. All returned goods remain the responsibility of the customer until they reach Amazing Nikki.

 

INTERNATIONAL RETURNS

If returning goods from outside of the UK, please ensure the package is sent on a tracked service or with ‘proof of postage’.  All returned goods remain the responsibility of the customer until they reach Amazing Nikki. And the cost of returning international orders will also be the customers responsibility.

If your item is incorrect or faulty please contact info@amazingnikki.com within 14 days of the receipt of the parcel in order to obtain either a refund or a replacement. Please do not post any faulty or incorrect items back to us before you have been advised by our customer care team.

If you have any questions about returning your goods please contact us by email at info@amazingnikki.com.

 

WHAT TO DO WHEN RETURNING BY POST:

 

  1. Before returning any goods to Amazing Nikki, please complete the returns form that you can find on the delivery note that came with your order, and include it with the items being sent back:
    • Remember to indicate if you would rather exchange the goods or receive a refund. Please note that all refunds will be made to the credit card originally used.
    • Select the reason for the exchange or return.
    • If exchanging an item indicate clearly what product you would prefer instead
    • We always welcome feedback; so feel free to let us know your thoughts.

 

  1. If in the UK, we advise using a tracked Royal Mail Service.
    • Take to your local post office and post via a recorded or signed for delivery service.
  1. To make a return or exchange, we need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely.
  2. If goods are returned from outside the UK/EU/EEA please mark the box ‘returned goods’.
  3. We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition.
  4. We can only accept refunds or exchanges within 14 days of delivery.
  5. The cost of returning goods to Amazing Nikki is the responsibility of the customer.
  6. Please send returns to:

 

AMAZING NIKKI

19F PENNYBURN INDUSTRIAL ESTATE

DERRY

NORTHERN IRELAND

BT48 0LU